Refund Policy for Terracotta Jewelry
At [Your Company Name], we take great pride in the quality and craftsmanship of our terracotta jewelry. Each piece is a unique work of art, carefully crafted by skilled artisans to ensure the highest level of satisfaction for our customers. We understand that shopping online can be challenging, and we strive to provide the best possible experience for our valued customers. However, due to the nature of our products, we have a strict No Refund policy in place for our terracotta jewelry. Please read our refund policy below to understand the terms and conditions.
No Refund Policy
Our terracotta jewelry is handcrafted and made to order, with each piece being unique in its design, color, and texture. This uniqueness and individuality are the very essence of our products. Due to the bespoke nature of our terracotta jewelry, we are unable to offer refunds or exchanges on these items.
Please note that this policy applies only to our terracotta jewelry and does not apply to other products available on our website. For the refund policy on other products, please refer to their respective product pages.
Exceptions to the No Refund Policy
While we maintain a strict no refund policy on our terracotta jewelry, there are certain exceptional situations where we may consider a refund or exchange. These include:
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Damaged or Defective Items: If you receive your terracotta jewelry in a damaged or defective condition, please contact our customer support team within 48 hours of delivery with photographs of the damaged item(s). We will assess the damage and, if deemed necessary, initiate a return or exchange process. Please note that we cannot guarantee a refund or exchange if the damage is deemed to be a result of mishandling during transit or by the customer.
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Incorrect Items: If you receive an incorrect item(s), please contact our customer support team within 48 hours of delivery with photographs of the incorrect item(s). We will assess the situation and, if deemed necessary, initiate a return or exchange process. In this case, we will bear all shipping costs associated with returning the incorrect item(s) and sending you the correct item(s).
Return Process
For returns that fall under the above exceptions, please follow the steps below:
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Contact our customer support team within 48 hours of delivery, providing your order number, photographs of the damaged or incorrect item(s), and a detailed description of the issue.
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Our customer support team will review your request and, if deemed necessary, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
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Pack the item(s) securely in the original packaging, along with any accessories or documentation that came with the product. Clearly mark the RMA number on the outside of the package.
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Ship the package using a traceable and insured shipping method to the address provided by our customer support team. Please note that return shipping costs are the responsibility of the customer, except in cases of incorrect items.
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Once we receive the returned item(s), we will inspect them and, if deemed necessary, process your refund or exchange. Please note that refunds will be made using the original payment method.
Order Cancellations
We begin processing orders immediately after they are placed. If you wish to cancel your order, please contact our customer support team as soon as possible. However, we cannot guarantee that we will be able to cancel your order before it is processed and shipped. In such cases, our no refund policy will apply.
Contact Us
If you have any questions or concerns regarding our refund policy for terracotta jewelry, please do not hesitate to contact our customer support team at akruthijewels.in or +91 80738 20069, +91 9845203875. We are here to help you and ensure that your shopping experience with [Your Company Name] is enjoyable and hassle-free.
Thank you for choosing akruthijewels for your terracotta jewelry needs. We appreciate your understanding of our no refund policy and look forward to serving you with the finest handcrafted terracotta jewelry.
